Frequently Asked Questions

Notice: Please DO NOT register multiple accounts using the same bank account details. The system automatically detects duplicate accounts and will freeze the associated account IDs.

Using multiple accounts to accept deals can result in the suspension of a hotel’s license, damage to the hotel’s credibility, and the cancellation of deal orders. Binding the same bank details to multiple accounts is strictly prohibited. Any bank account linked to multiple profiles will result in a fund freeze for up to 90 days or a permanent account ban.

This policy is strictly enforced to prevent money laundering, unauthorized cash-outs, and other fraudulent activities.

All deposits must be initiated directly through your Dashboard page. Please follow these steps:

Go to the Dashboard page.

Enter your username on the LiveChat page to be connected with a Customer Service representative for deposit assistance.

Send the phrase “Top Up” to Customer Service and make an Instant Transfer of your desired deposit amount to the bank details provided by the agent. (Note: IBG and other non-instant payment methods are strictly NOT accepted. Only Instant Transfers are allowed.)

Submit a screenshot of your successful transaction to Customer Service to complete the process.

IMPORTANT: Always request and verify the current bank account details with Customer Service before transferring any funds. The platform will not be held responsible for funds sent to incorrect or unverified accounts.

Once your deposit is complete, you can begin making reservations:

Go to the Dashboard and click “Start Reservation”. Wait for the system to assign a hotel deal. Submit each deal as soon as it appears. Each deal must be completed within 30 minutes. Complete a full cycle of 30 reservations to become eligible for withdrawal.

Withdrawal Instructions:

Before submitting a withdrawal request, please ensure your bank details are saved under Dashboard > Withdrawal Details.

Complete Quota: You must complete all 30 reservations before requesting a withdrawal.

Initiate Withdrawal: Go to Dashboard and select “Withdraw”. Submit Details: Enter your desired withdrawal amount and your security password for verification.

Platform users can become agents by referring new members and earning additional dynamic rewards.

You will receive a 20% reward based on the daily profits generated by your Direct Level Referrals.

The platform operates daily from 10:00 to 22:00. Members may search and reserve hotels anytime during these operating hours.